Privacy Policy


This Privacy Policy will help you have a better understanding on how we collect, use, and share your personal information. If we change our privacy practices, we may update this privacy policy. If any changes are significant, we will let you know (for example, through the Narqes social media or by email).

Narqes values

Trust is the basis of the Narqes business and includes trusting us to do right by your information. Two main values lead us as we develop our products and services.

Your personal information

We prudently evaluate what types of information we need to provide our services, and we try to limit the data we collect to only what we really need. Where possible, we delete or anonymize this information when we no longer need it. When building and improving our services, our team work closely with our privacy and security personnel to create with privacy in mind. In all of this work our leading principle is that your data belongs to you, and we wish to only use your information to your advantage.

We protect your information

If a third party needs your personal information, we will refuse to share it without your permission or we are legally required by the relevant authorities. When we are legally required to share your personal information, we will inform you in advance, unless we are legally not allowed.

Why we process your information

We generally process your information when we need to do so to fulfill a contractual requirement (for example, to process your payments for our services/ products), or where we or someone we work with needs to use your personal information for a reason related to their business (for example, to provide you with a service). These sections is called “valid interests” include:

Preventing risk and fraud

Answering questions or providing other types of support

Providing and improving our products and services

Providing reporting and analytics

Testing out features or additional services

Assisting with marketing, advertising, or other communications

We only process personal information for these “valid interests” after considering the possible risks to your privacy—for example, by providing strong transparency into our privacy procedures, providing you control over your personal information where appropriate, limiting the information we keep, limiting what we do with your information, who we send your information to, how long we keep your information, or the technical measures we use to protect your information.

Your rights over your information

We believe you should be able to access and control your personal information no matter where you live. Depending on how you use our services, you may have the right to request access to, amend, delete, confine, or object to certain uses of your personal information (for example, direct marketing). We will not charge you more or provide you with a different level of service if you exercise any of these rights.

Please note that if you send us a request relating to your personal information, we have to make sure that it is you before we can answer. In order to do so, we may ask to see documentation verifying your identity, which we will dispose after verification.

Finally, because there is no common understanding about what a “Do Not Track” signal is supposed to mean, we don’t respond to those signals in any particular way.

Where we send your information

We are a Malaysian company, but we work with and process data about individuals across the world. To operate our business, we may send your personal information outside of your state, province, or country, including to the United States. This data may be subject to the laws of the countries where we send it. When we send your information across borders, we take steps to protect your information, and we try to only send your information to countries that have strong data protection laws. If you would like more information about where your information might be sent, please contact us.

How we protect your information

Our teams work tirelessly to protect your information, and to ensure the security and integrity of our business. However, we all know that no method of transmission over the Internet, and method of electronic storage, can be 100% secure. This means we cannot guarantee the absolute security of your personal information.

How we use “cookies” and other tracking technologies

We use cookies and similar tracking technologies on our website and when providing our services. For more information about how we use these technologies, including a list of other companies that place cookies on our sites, a list of cookies that we place when we power a merchant’s store, and an explanation of how you can opt out of certain types of cookies.